Excerpt taken from The Alarm Science Manual, available for purchase on amazon.com!
1. Perform a proper security survey and needs analysis of the property.
2. Select the proper equipment, and understand all manufacturer specifications, UL and other requirements. For example, a programmed loop response time on a system circuit zone of 750 ms is never acceptable for a holdup/panic button system initiating device, versus being properly set at 40 ms.
3. Install the system keypad in a location where it is likely to be heard and enable all audible trouble beeps so that if a trouble or test fail condition occurs the keypad will sound.
4. Ensure that all alarm company employees and technicians are properly trained and supervised so that they know how to properly design, recommend, program, install, test and inspect panic alarm systems.
5. Program the security system to transmit in an automated (DACT) test signal to the central station and require this signal to be supervised. Advise the central station to respond and notify on all test fail conditions. In such instances, always notify the subscriber immediately, and advise that the signal has not been received, which indicates the security system is nonfunctional. Servicing needs to be scheduled in the event the problem cannot be rectified by other means.
6. The phone line connection to the control panel set shall be connected to a reliable phone line (not VoIP) and contain an RJ-31X jack and coupler cord with line seizure, for interconnection to the security system.
7. Alarm contractors critically need to understand and apply all standards related to panic and holdup alarm systems, such as nationally recognized industry standards and practices and UL 636-Holdup Alarm Units and Systems.
8. Utilize approved alarm contracts and have them executed with each of your subscribers.
9. All commercial holdup and panic alarm systems need to be designed so that they are on a 24-hour zone, easily accessible, covert when activating, and completely silent.